Privacy Policy

Last Updated: 14 February 2026

At Patchworkpost ("we", "us", "our"), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including but not limited to uploading images, creating postcard puzzles, and sending postcards.

This Privacy Policy applies solely to users who are located in the United States and covers information collected through our website and related services. By using our website and services, you agree to the collection and use of your information as outlined in this policy.

Information We Collect

We collect different types of information about you and the recipients of your postcards to provide and improve our services. When you interact with our website, place an order, or communicate with us, we may collect the following personal information:

• Full Name: The names of both the sender and the recipient, necessary for processing and delivering postcards.
• Email Address: For communication related to your orders, confirmations, and transactional updates.
• Shipping Address: The address of the recipient where the postcards will be sent.
• Billing Information: Payment details such as credit card numbers are processed securely via Stripe, and we do not store or retain your financial information.
• Uploaded Images: Photos you upload are stored securely in Cloudflare R2 storage for the purpose of creating your postcard puzzles. Images are processed through Google Cloud Vision for content moderation to ensure compliance with our acceptable use policies.

When you visit our website, certain information is collected automatically to enhance your browsing experience. This includes:

• IP Address: Used to identify your location for security and website performance optimization.
• Browser and Device Information: We collect details such as browser type, device type, operating system, and language preference to ensure our website functions correctly across different platforms.
• Usage Data: Information about your interactions with our website, such as pages viewed, time spent on the site, and clicks, which helps us improve user experience.

How We Use Your Information

• Order Processing: We use your personal information to process, fulfill, and deliver your orders. This includes creating print jobs, cropping images into postcard-sized pieces, ensuring successful delivery, and managing payment transactions via Stripe.
• Image Processing: Uploaded images are stored in Cloudflare R2 and analyzed by Google Cloud Vision solely for content moderation. Images are cropped into grid pieces for printing and are retained only as long as needed to fulfill your order.
• Communication: Your email address may be used to send you order confirmations, shipping updates, and important notices regarding your transaction. We do not send unsolicited marketing emails.
• Improvement of Services: Your feedback and usage data help us identify issues and improve the functionality and performance of our website.
• Legal Compliance: We may use your information as necessary to comply with legal obligations.
• Fraud Prevention: Information such as IP addresses and payment details may be used to detect and prevent fraudulent activities.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third parties who provide essential services that enable us to operate our business.

We may share your information with the following service providers:

• Stripe: For secure payment processing.
• Lob: To handle postcard printing and delivery.
• Google Cloud Vision: For automated content moderation of uploaded images.
• Cloudflare: For website hosting, CDN, and R2 image storage.

We may disclose your personal information when required by law, such as in response to a court order, subpoena, or other legal process.

Data Security

We take the security of your personal information very seriously and implement a range of security measures to protect it. This includes encryption, secure servers, and access control procedures. Uploaded images are stored in Cloudflare R2 with restricted access. Payment information is handled entirely by Stripe and never touches our servers.

Despite our best efforts, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee the absolute security of your information.

Access & Correction

You may request access to the personal information we hold about you, and if any of that information is inaccurate or outdated, you can request a correction. You may also request the deletion of your personal information and uploaded images from our systems, provided we do not have a legitimate legal or business reason to retain it.

Data Retention

We retain your personal information only as long as it is necessary to fulfill the purposes outlined in this Privacy Policy. Uploaded images are retained until your order is fully fulfilled and then deleted. Order records may be retained for accounting and legal compliance purposes.

Children's Privacy

Our services are intended for use by individuals over the age of 13. We do not knowingly collect or solicit personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be reflected on this page, and the "Last Updated" date will be revised accordingly. Continued use of our website or services after any changes constitutes your acceptance of those changes.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at support@patchworkpost.com.